Daily from 9:00 to 19:00 Moscow time Sat, Sun - duty managers
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Daily from 9:00 to 19:00 Moscow time Sat, Sun - duty managers
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Kazakhstan, Almaty region, Karasai district, Almalybak village, street Zhazylbekov, house 17/2, zip code 040909
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Will I get a refund if I cancel my trip?

We have a «Safe Booking» system: the 10% prepayment with no cancellation fee. If there are less than 90 days left before the trip, then the prepayment will be 30%.

If you decide to cancel your trip later, then you’ll get the full refund within 3 working days.

You can book a trip for any open dates with no risk. If the destination is closed due to the epidemiological situation or you just change your mind, we will refund your money.

Please contact our managers by email for further details: info@clubstrannik.com.

 
Will I get a refund if the trip is canceled?

Don’t worry — you won’t lose your money.

  • You can go on a trip later or choose any other trip. 
  • You can make a termless deposit in our Club which guarantees the right to:

— use the deposited funds to pay for any trip of the Club;

— get a full refund (if you want to know the terms of refund, please send us a message via email info@clubstrannik.com).

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You can call us from any device.
We're available Monday through Friday,
from 9:00 to 19:00 Moscow time.